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They solve a wide range of problems, from simple questions about how to access an application to complex errors affecting servers and networks. While some may work for large software companies or support service firms, others work in call centers. There is a demand for people who have qualified as and have experience as a network service desk engineer. It is also a job that provides opportunities to learn new skills, which will help freelancers to accept a wider variety of tasks. An IT Help Desk Technician is responsible for providing technical support and assistance. They interact with customers by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again.

Patience, resourcefulness and a desire to help others are desirable virtues in technical support and help desk roles. While looking through the resumes of several desktop/network supports and help desk analysts we discovered that both professions have similar skills. These similarities include skills such as “customer service,” “technical support,” and “software applications,” but they differ when it comes to other required skills.

The difference between a help desk and service desk

On average, the information technology technicians annual salary is $449 lower than what desktop/network supports make on average every year. Chris Mendez was skeptical of NexGenT advertisements but willing to take a closer look and take a shot at breaking free from the mundane help desk. He developed an interest in learning about the back end of network engineering—a field that he was almost unaware of existed—and was fascinated by how different it was compared to his help desk position.

And those they can’t fix get quickly escalated to network engineers. Here are examples of responsibilities from real desktop/network support resumes representing typical tasks they are likely to perform in their roles. Al Minnigan had been in the IT field for 20 years when he finally decided to invest in his education and took the plunge into learning with NexGenT. He was sick of “babysitting laptops” as an IT field tech and was ready to challenge himself to learn more and go further in his IT career.

Working Knowledge Required

Network 1 only hires experienced desktop engineers with aspirations to become future leaders in the organization. We put client-centric knowledge at their fingertips and put a seasoned engineer in with them – so they can “escalate” without leaving the team. Absolutely amazing program I highly recommend it for all people aiming to improve their quality of life, they https://remotemode.net/become-a-linux-network-engineer/linux-administration/ are incredibly flexible, hands on, and provide phenomenal service! Imagine you are employed by Simco Technologies, Inc., a small software development company. A new client of your company has commissioned a project to create a private social media app. If there’s an issue, alerts are sent both to our help desk and to a centralized dashboard display at our office.

Service desks offer a broad range of services to satisfy business needs. They enable the integration of business processes into the management infrastructure. Freelancing has many advantages, but only if you can find the businesses that need your services.

IT Help Desk Technician responsibilities include:

On average, information systems technicians earn a lower salary than desktop/network supports. There are industries that support higher salaries in each profession respectively. Interestingly enough, information systems technicians earn the most pay in the government industry with an average salary of $63,116.

Qualifications for a job description may include education, certification, and experience. Since 2001, we’ve been providing innovative, intelligent, and secure managed IT Services to businesses and non-profit organizations in the Dallas / Fort Worth region and beyond. We thrive on forming true partnerships https://remotemode.net/become-a-help-desk-engineer/ with our clients while delivering customized, business technology solutions. This way when site visits are required, our engineers know to address any issues as quickly as possible. Help desk analysts are known to earn similar educational levels when compared to desktop/network supports.